Please carefully read these Terms and Conditions before accessing or using the services provided by Netwallet.

1. Acceptance of Terms

By using Netwallet's website or services, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Use of Services

• You must comply with all applicable laws and regulations while using Netwallet's services.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
• Netwallet reserves the right to suspend or terminate your account at its discretion if it believes that you have violated these terms.

3. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data. Please review our Privacy Policy to understand how we handle your information.

4. Financial Transactions

4.1. Netwallet provides services for transferring funds between accounts. You are solely responsible for the accuracy of the information provided for such transactions.

4.2. Netwallet does not guarantee the availability, security, or accuracy of the accounts you transfer funds to or from. You acknowledge that you assume all risks associated with these transactions.

5. Fees and Charges

5.1 You may be subject to fees for using Netwallet's services. These fees are outlined in our Fee Schedule, and you agree to pay these fees as applicable.

6. Intellectual Property

All content, trademarks, and intellectual property on the Netwallet website are owned by Netwallet or its licensors. You may not use, reproduce, or distribute any of these materials without our written consent.

7. Disclaimers

Netwallet is not responsible for any direct, indirect, or consequential damages that may result from your use of our services. Our services are provided "as is" and without any warranties or guarantees.

8. Termination

Netwallet reserves the right to terminate or suspend your account at any time, without notice, for any reason.

9. Changes to Terms and Conditions

We may modify these Terms and Conditions from time to time. We will post the revised terms on our website, and the latest revision date will be noted at the beginning. Your continued use of our services after any such changes will constitute your acceptance of the new terms.

Last Updated: 26-02-2024

At Netwallet, we are committed to safeguarding your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our financial services. By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information: Personal Information: This may include your name, email address, phone number, and other identifying information provided during the account registration process or while using our services. Financial Information: We may collect data related to your financial transactions, such as account numbers, transaction history, and related information necessary for our services. Technical Information: We collect data about your device, browser, and the way you interact with our website, such as IP addresses and cookies. Other Information: This may include information provided through customer support inquiries or surveys.

2. How We Use Your Information

• We use your information for the following purposes:
• To facilitate secure financial transactions.
• To enhance and personalize your user experience.
• To provide customer support and respond to inquiries.
• To maintain the security and integrity of our services.
• To comply with legal and regulatory requirements.

3. Data Security

We employ industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. While we strive to protect your information, we cannot guarantee the security of data transmitted over the internet.

4. Sharing of Information

We may share your information in the following situations:

• With our trusted partners and service providers for the purpose of providing our services.
• To comply with legal obligations and regulations.
• In the event of a merger, sale, or transfer of assets, your data may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve the functionality of our website and collect information about your interactions with our site. You may adjust your browser settings to manage cookies.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

7. Your Choices

You can manage your data preferences, request access to your personal data, and request its letion by contacting us.

8. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website, and the date of the latest revision will be noted at the beginning.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us at Support@thenetwallet.com.

NetWallet is committed to protecting your privacy and will take all appropriate steps to ensure that your personal information is treated securely and will be collected, used, stored and disclosed in accordance with this notice. This notice (together with our terms of use applying to any specific services you may purchase or use) applies:

• to the website/portal features and services provided to you when you visit our websites, portals or our payment panels our clients may use on their websites;
• when you apply to use and/or use NetWallet’s products and services (including any loyalty or reward schemes, whether points-based or otherwise (“Loyalty”), as well as when you request changes to the services you are using;
• to your use of software including terminals, mobile and desktop applications provided by NetWallet; and
• to email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and NetWallet.

NetWallet also collects non-personal information, or may anonymise personal information in order to make it non-personal. Non-personal information is information that does not enable a specific individual to be identified, either directly or indirectly. NetWallet may collect, create, store, use, and disclose such non-personal information for any reasonable business purpose. For example, NetWallet may use aggregated transactional information for commercial purposes, such as trend analysis and the use of data analytics to obtain learnings and insight around payment transaction patterns and usage.

To the extent that Internet Protocol (IP) addresses (or similar identifiers) are clearly defined to be personal information under any local law, and where such local law is applicable to Services, we will manage such identifiers as personal information.

Please note that NetWallet provides services to both individual consumers and businesses and this privacy notice applies to both and should be read and interpreted accordingly.

Last Updated: 26-02-2024

At Netwallet, we strive to provide our customers with high-quality financial services. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our guidelines for refunds.

1. Eligibility for Refunds

1.1. Refunds may be available for certain transactions conducted through Netwallet's services, subject to the terms outlined in this policy.

1.2. If the amount is not credited to the merchant website where the user is using Netwallet services, the amount would be credited back to their Netwallet account.

2. Refund Process

2.1. Customers can request a refund by contacting Netwallet's customer support team at support@thenetwallet.com and providing relevant details, such as their account information and the transaction in question.

2.2. Refund requests may require supporting documentation, such as a screenshot of the transaction and the transaction number.

3. Refund Approval

3.1. Refunds will be approved or denied at Netwallet's discretion, based on the circumstances of the transaction and compliance with our terms and conditions.

3.2. The refund process can be instant or could take 3-5 business days depending on the transaction stage.

4. Refund Amount

4.1. The refund amount depends on the circumstances of the transaction and may be a full refund, partial refund, or store credit.

5. Refund Method

5.1. Approved refunds will be credited to the customer's Netwallet account.

6. Non-Refundable Fees

6.1. Certain fees associated with our services may be non-refundable. These fees are outlined in our Fee Schedule and Terms and Conditions.

7. Refund Processing Time

7.1. Refunds will be processed within 24 hours of approval.

8. Refund Fees

8.1. There are no fees associated with processing refunds.

9. Notification

9.1. Customers will be notified of the status of their refund requests via call and email.

10. Additional Terms

10.1. Customers should note that refunds are subject to the terms and conditions outlined in this policy and may not be granted in all circumstances.

If you have any questions or concerns about our Refund Policy, please contact us at support@thenetwallet.com.